TERMS AND CONDITIONS OF USE AND PURCHASE
Your use of the pulaupulau.com website is on condition
that you accept without variation the term of booking set
out here in which may be varied by www.pulaupulau.com from
time to time without prior notice to you.
Your use of pulaupulau.com constitutes your agreement to
all terms in force for the time being as set out herein.
If you do not agree to any part of the following terms,
you must not use pulaupulau.com
REPRESENTATIONS AND WARRANTIES
You represent and warrant that:
- You are of sufficient legal age to use these websites
in accordance with all terms and conditions herein and
to create binding legal obligations for any liability
you may incur as a result of the use of these websites
- All information supplied by you in using these websites
are true and accurate
- You will not post or transmit any unlawful, threatening,
libelous, defamatory, obscene, indecent, inflammatory,
pornographic or profane material or any material that
could constitute or encourage conduct that would be considered
a criminal offence, give rise to civil liability, or otherwise
violate any law
- You will not use these websites to make any speculative,
false or fraudulent reservation or any reservation in
anticipation of demand.
Your use of these websites is at your sole risk. pulaupulau.com
(including the products and services) is provided on as
"as is" basis and you assume total risk and responsibility
for your use of these websites.
To the maximum extent permitted by law, pulaupulau.com
specifically disclaims all warranties, express or implied,
in respect of these websites purpose, non-infringement of
intellectual property or other proprietary rights or compatibility
between these websites and any software or hardware.
The information contained in these websites is subject
to change without notice.
pulaupulau.com neither warrants nor makes any representations
regarding the accuracy or completeness of these websites
or of any of the date or information contained in these
websites or that the use of these websites will be uninterrupted
or error free or that any information, data, content, software
or other material accessible through these websites will
be free of bugs, viruses, worms, Trojan horses or other
LIMITATION OF LIABILITY
pulaupulau.com shall not be liable for any direct, indirect,
special, incidental or consequential damages arising out
of or in any way connected with the use of or inability
to use these websites, or the information, products and
services obtained through these websites, the submission
of any al information, including, but not limited
to, bank and credit card details, the performance or non-performance
by pulaupulau.com, or any unauthorized access or breach
of security into these websites through the internet or
otherwise arising, whether based on contract, strict liability,
tort (including negligence), product liability or otherwise
even if pulaupulau.com has been advised of the possibility
of such damages.
Notwithstanding anything to the contrary in this Agreement,
the liability of pulaupulau.com shall in no event exceed,
in the aggregate, Ringgit Malaysia Three Thousand.
The disclaimer and limited liability of pulaupulau.com
as set in this Agreement are fundamental elements of the
basis of the bargain between you and pulaupulau.com, and
you agree that pulaupulau.com would not otherwise be able
to offer the products and services on its present basis
without such limitations. This clause shall survive any
termination or this Agreement.
pulaupulau.com shall not be liable for damages of any
kind arising out of any failure or delay by pulaupulau.com
in performing any or all of our obligations contained herein
or in respect of any product or service if the failure or
delay is due to circumstances or cause beyond our reasonable
CANCELLATION OF SERVICE
pulaupulau.com may at any time and at its sole discretion
and without cause or notice, terminate or restrict your
access to these websites or refuse to give effect to any
booking or reservation requested by you without being required
to give any reasons or advance notice to you.
You shall indemnify and keep pulaupulau.com indemnified
against all claims, demands, actions, proceedings made or
brought against pulaupulau.com arising from you use of
these websites and/or any breach of any term or condition
LINKS TO THIRD PARTIES
These websites may contain hyperlinks to websites operated
by parties other than pulaupulau.com . The inclusion of
hyperlinks to such websites does not imply pulaupulau.com’s
endorsement of such websites nor any association with their
operators. pulaupulau.com is not responsible for the contents
of other websites.
(including without limitation pulaupulau.com’s conditions
of purchase as set out below).
Any provision of this Agreement which is invalid, prohibited
or unenforceable in any jurisdiction shall:
- be ineffective in that jurisdiction to the extent of
the invalidity, prohibition or unenforceability
- not invalidate the remaining provisions of this Agreement;
- not effect the validity of that provision in any other
RELATIONSHIP BETWEEN THE PARTIES
No joint venture, partnership, employment or agency relationship
exists between you and pulaupulau.com as a result of this
Agreement or your use of these websites.
ADDITIONAL TERMS AND CONDITIONS
Additional terms and conditions will apply to your booking
and purchase of our products and services. You agree to
abide by pulaupulau.com.com’s conditions of purchase
and/or the terms and conditions of any supplier of the travel-related
products or services.
This Agreement (including pulaupulau.com’s condition
of purchase which are set out below) is the entire agreement
between the parties in respect of its subject matter and
supersedes all prior understandings or agreements (whether
oral or written) regarding the subject matter.
This Agreement shall be governed by and construed in accordance
with the laws of Malaysia and you submit to the non-exclusive
jurisdiction of the courts of Malaysia.
pulaupulau.com’s CONDITIONS OF PURCHASE
Please note that the booking and purchase of our products
and services are subject to the following terms and conditions
AND other terms imposed by our supplier(s) form time to
time ("Supplier Term").
By effecting a booking through these websites, you agree
to be bound by pulaupulau.com’s conditions of purchase
and the supplier terms.
CHANGES OF RATES
The rates quoted in respect of the products or service
are subject to change without notice.
It is your responsibility to ensure that the details on
your travel voucher are in order. You are liable for any
additional charges arising from correction of any inaccuracies
in the voucher.
- Payment may be made by Credit Cards or cash payment by
bank-in to our bank account.
- All payment must be made in full upon confirmation or
your reservation will be canceled automatically.
- Payment by credit card will be in online or offline settlement
BOOKING / RESERVATION REQUESTS
In order for us to process your booking/reservation request,
you are required to provide details of your credit card.
Submission of your booking/request shall be deemed to be
IRREVOCABLE AUTHORIZATION by you for pulaupulau.com to
book the Travel Product(s) immediately on your behalf and
charge your credit card for full payment upon receipt of
the Supplier's confirmation of the availability of your
requested Travel Product(s).
However, pulaupulau.com.com will not automatically charge
your credit card and make a booking/reservation on your
behalf where there is a difference in the quoted rates.
You may make payment in any one of the currencies supported
on these websites. The applicable exchange rates of the
supported currencies shall be determined at the sole discretion
of pulaupulau.com from time to time. The exchange rates
so notified shall be final and is not negotiable.
PulauPulau.com is the web site providing travel and tour services to destinations as mentioned. Flight, hotel rooms, activities, ground transport, ferry and other services are supplied by third party suppliers and Sedunia Travel merely acts as agents of these third party suppliers. Sedunia Travel endeavours to assist you in your travel arrangements, however Sedunia Travel will not be responsible for any loss, inconveniences or liabilities arising from non-fulfilment or negligence of services provided by third party suppliers.
PulauPulau.com merely acts as a platform for products and
services of the suppliers and shall not be responsible nor liable
- overbooking, misinformation or mishandling
of any reservation or booking by the suppliers; or
- any other dissatisfaction or complaint
of the member relation to the quality of the products or
services provided by supplier or otherwise howsoever;
- any damage or loss to your personal property
or personal injury howsoever sustained or caused
In the event of mishandling,
misinformation or overbooking by a supplier, or any other dissatisfaction
or complaint aforesaid, the member should take up the matter
directly with the supplier who is under an obligation to deal
with such matters in accordance with PulauPulau.com policies.
It is your responsibility to obtain a visa (where required).
Please ensure you have a valid passport for the duration
of your trip. If you require any further information on
passport or visa requirements please refer to our website
or contact our customer services department.
Neither pulaupulau.com nor the supplier shall be liable
for damages of any kind arising out of changes to the rates,
rouse, timetable, itinerary in respect of the product or
service due to unforeseen circumstances or circumstances
beyond our control.
Where you request a product or service which is subject
to confirmation, you irrevocably authorize pulaupulau.com
to automatically charge your credit card upon receipt of
confirmation from the supplier of the product or service
at the quoted rate.
All products and services offered on these websites are
subject to availability and acceptance, at the discretion
of the supplier of such product or service.
In the event a product or service booked by you is not
available, pulaupulau.com shall use its reasonable endeavors
to suggest an alternative product or service of similar
pricing and quality.
Where the product or service is either not available or
our suggested alternative ( where applicable) is not acceptable
to you but is fully paid, we shall make a refund in accordance
with our refund policy.
If you fail to accept our suggested alternative product
or service by the specified deadline, we reserve our right
to cancel our tentative booking of the same.
Refunds may be made by pulaupulau.com in the following
- the product or service fully paid for is not available
and our suggested alternative is not acceptable to you;
- you cancel your booking within the time period stipulated
in our travel voucher where refunds are available ( the
In the event of a confirmed booking being cancelled / partially
cancelled, a cancellation charge will be levied. Any cancellation
received will incur the following cancellation charges:-
If notification of cancellation is received
after booking is confirmed (check-in voucher
issued) or payment is done, there will be no cancellation
charge except for a 25% or RM100 (whichever higher)
of administration fee.
If notification less than 10 Malaysian business
days before check-in date - 1 night room charges
If notification less than 7 Malaysian business
days before check-in date - 100% of the total room
No Show - 100% of the total charges
Booking under Promotion Rate - No cancellation or
amendment is allowed.
Tours, Transfer and Packages
If notification of cancellation is received after
booking is confirmed (hotel check-in voucher issued)
or payment is done, there will be no cancellation
charge except for a 25% or RM100 (whichever higher)
of administration fee.
If notification 15 Malaysian business days
before check-in date - 50% of total charges
If notification less than 10 Malaysian business
days before check-in date - 100% of total charges
Booking under Promotion Rate - No cancel or amendment
Flight, Bus or Coach, Ferry Ticket
Non-refundable once ticket is issued.
First World Hotel, Theme Park Hotel, Genting Hotel, Resort Hotel, Awana Genting, Awana Kijaj, Golden Palm Tree Resort are category as Special Category and strictly NOT cancel allow once booking confirmed.
During Peak Season and
Public Holidays, there will be no cancellation acceptable
and there will be no refund.
To cancel your reservation,
you must do one of the following:
Cancel by sending us an e-mail
with the word "CANCEL" in the subject
line and quoting your booking ID e.g. ID123485 if
you have one. If you do not have a booking ID, please
send the hotel name, location, guest name and relevant
Or telephone us direct: (Malaysia) +6 03 21448800
Failure to do so will result in
you being subject to the conditions described above
so it is imperative that you let us know as early
No Show (Non-use of reservation):
If, for any reason you don’t utilise your
reservation and fail to contact us to cancel it,
we do not refund any monies pertaining to the said